I am sure you are familiar with the following scenario: a user is reporting to
your Support team that something is not working for him as expected. Your
Support team investigates the issue and agrees that there is a bug in the
system. They open a JIRA bug to the R&D department with all the
information they have collected, as expected from them. But then… a furious argument begins on the ticket. Support is saying that they think R&D should solve this bug within a week. The Customer Success Manager is saying this is a critical customer just before renewal…

David Cohen

VP R&D. Strong technical leadership, people management skills, striving towards continuous improvement and growth of the business and individuals

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