I am sure you are familiar with the following scenario: a user is reporting to
your Support team that something is not working for him as expected. Your
Support team investigates the issue and agrees that there is a bug in the
system. They open a JIRA bug to the R&D department with all the
information they have collected, as expected from them. But then… a furious argument begins on the ticket. Support is saying that they think R&D should solve this bug within a week. The Customer Success Manager is saying this is a critical customer just before renewal…
A 2015 study from Gallup states that nearly 70% of the US workforce is disengaged at work. It’s a powerful, frightening indication that checking in with employees and their morale level remains a constant need. When team engagement is low, we must take a deeper look at the system and how we operate, tweaking the plans as we go, actively seeking opportunities for team members to play a unique role in projects and realize their strengths. In the end — these opportunities will create a sense of belonging, and humans just want to belong.
It became a larger issue as…
VP R&D. Strong technical leadership, people management skills, striving towards continuous improvement and growth of the business and individuals